My vbucks card code got scratched off

How rigerously do you have to scratch off the silver part of a code card to scratch off the code?!?!?

I have exactly the same problem, my son scratched the silver panel off and scratched the first part of the code off, there is a bar code & number on the card so surely this can be retrieved???

Was the card scratched off before you got it?

The purchase isn’t showing in my purchase history. I have one account which is registered into my account with my sons gamer tag.

He bought the gift card and scratched the back of it, the code was entered into the epic games website and an Xbox code was created. The Xbox code was entered into his Xbox and it seemed to redeem ok but the vbucks never appeared and if I try to use the code again it says that it has already been redeemed. Epic and Xbox are both blaming the other for the issue. I’ve sent screen shots of every step of the way to epic showing the gift card code corresponds to the Xbox code and a screen shot of the code entered into the Xbox with my email address as the location the vbucks should appear. Still they blame Xbox. I’ve tried speaking to Xbox and asked them to track the location of the vbucks using the Xbox code but was told they can’t do this. Ultimately, all I want is my Sons vbucks to appear in his account. He used some of his birthday money to buy the card and is really upset about the whole thing. I’ll buy him more vbucks and tell him it’s all sorted but it’s more about the principle of the whole thing now. He’s paid for a product that he hasn’t received and customer service on both sides has been horrific at best. I’m stumped as what to do….

Hey JapanNoFurenchy,

Be sure to scratch off the entire card, as the both codes are on one card. If you completely scratch off the card and confirm there are no codes on the card, the next step will be to contact Amazon to explain the issue and request an exchange. Unfortunately
we are unable to replace codes that are included in Xbox One console bundles.

Please feel free to let us know how it goes!