my v bucks are missing

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please confirm the purchase shows as complete here https://account.microsoft.com/billing/orders/

If it does, quit the game, sign out of your console, restart it and sign back in. Then check the vbucks shows up.

Check if your account got charged. If it did then no one can give you the vbucks except epic games support.

Check this link for V-Bucks promotions. https://answers.microsoft.com/en-us/xbox/forum/all/missing-promotional-v-bucks-read-first/e8de4d74-49da-4338-a073-d9e66baa0817

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the v-bucks is successfully redeemed under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is redeemed under the correct account, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're trying to redeem some bonus content you got while purchased on a promotion.
As stated in the
promotion itself, your bonus V-Bucks code will arrive via the Xbox message center
within 2 weeks of purchase. Can you try checking your messages to make sure you haven't received the code? As well maybe try signing into the Xbox App on a PC to verify.

Happy Gaming!

Paul Xbox Forums Team!