My Unravel pre-order debacle

Discus and support My Unravel pre-order debacle in XBoX Games and Apps to solve the problem; Hi! I haven't yet looked for assistance on these forums. I pre-ordered Unravel on 2/8, the day before release, in the evening my local time (Eastern).... Discussion in 'XBoX Games and Apps' started by SquirrelBurrito, Mar 8, 2016.

  1. My Unravel pre-order debacle


    Hi!

    I haven't yet looked for assistance on these forums. I pre-ordered Unravel on 2/8, the day before release, in the evening my local time (Eastern). I've spent about three hours on the phone and in chat with Xbox and EA support because I never received my
    preorder bonus. I have a support ticket number I can pass along if necessary. I was told that even though the website showed I was pre-ordering the game when I purchased it, the purchase was processed in UTC and in the Xbox's records my purchase is listed
    as 2/9, the day of release.

    I last spoke with support a week ago and after being led along on previous support attempts was told summarily there was nothing that could be done, I could not be issued a pre-order bonus, and my purchase would not be refunded even though I have yet to
    open the game on my XB1. My husband actually purchased the game for me, and he also feels ripped off. After all the time I've wasted trying to make things right, I honestly don't even want to play the game anymore.

    I just thought I'd reach out to Xbox one more time to try and come to some resolution before I take further action. This was my first digital pre-order and it has frankly been an awful experience. We are both 10 year members of Xbox, big time Microsofties,
    and this is the first significant problem we've ever had.

    Can anyone help me? This is totally my "Help me, Obi Wan Kenobi, you're my only hope" moment.

    Thanks in advance,



    :)
     
    SquirrelBurrito, Mar 8, 2016
    #1
  2. CapnOfCrunch
    CapnOfCrunch Guest
    missing pre-order bonuses

    A couple games I pre-ordered some time ago had digital bonuses that I still have yet to receive. I just happened across a similar post regarding Unravel, so I figured I'd speak up as well. The bonuses were a digital copy of Fallout 3 with my Fallout 4
    pre-order and a Yarny avatar prop for my pre-order of Unravel.

    Thank you for your assistance!

    Jon
     
    CapnOfCrunch, Mar 8, 2016
    #2
  3. Antkeeper
    Antkeeper Guest
    Unravel - Never received Yarny avatar code

    My friend Beesies and myself () never received our Yarny avatar code. We pre-order Unravel and we would like our pre-order bonus. Thanks!

    Promotion Details: Yarny Avatar Item with pre-order of Unravel on Xbox One. Item to be sent via Xbox message within 7-10 days.

    Date of Purchase: 02/07/2016

    Promo Item(s): Yarny Avatar Item

     
    Antkeeper, Mar 8, 2016
    #3
  4. My Unravel pre-order debacle

    Hey there SquirrelBurrito!

    I understand your frustration regarding your Unravel pre-order bonus. Have you tried making a post here

    forums.xbox.com/.../4272.aspx
    in the Promotions and Special Offers forum? Someone will be able to better assist you there! Just make sure it is an individual post and not a reply to another.

    Hope this helps!

    ~Blitz
     
    SPS-40B1869D-52C4-424D-80A4-BAB160E57F66, Mar 8, 2016
    #4
  5. Thanks Blitz!

    At this point I'm pretty sure I'm just not going to get anywhere with the promo I never received and honestly just want my money back, so I was torn as far as where to post! I did go and move it over there though, thanks again for the heads up.
     
    SquirrelBurrito, Nov 2, 2018
    #5
  6. SquirrelBurrito Win User

    My Unravel pre-order debacle

    Thanks Blitz!

    At this point I'm pretty sure I'm just not going to get anywhere with the promo I never received and honestly just want my money back, so I was torn as far as where to post! I did go and move it over there though, thanks again for the heads up.
  7. SPS-40B1869D-52C4-42 Win User

    My Unravel pre-order debacle

    Hey there SquirrelBurrito!

    I understand your frustration regarding your Unravel pre-order bonus. Have you tried making a post here

    forums.xbox.com/.../4272.aspx
    in the Promotions and Special Offers forum? Someone will be able to better assist you there! Just make sure it is an individual post and not a reply to another.

    Hope this helps!

    ~Blitz
  8. OptimisticManPT Win User

    Did not receive free Avatar item code in my messages for pre order of Unravel....how long?

    Hi, I pre-ordered Unravel on the 8th of February. I haven't received my code yet. Can you guys look into this?
  9. Ben G 78 Win User

    Unravel pre-order code for avatar item

    I pre ordered unravel and have not received my avatar yarny. Please send me code or give me full refund for false advertising.
  10. Misses Quinzel Win User

    Pre-order Unravel

    Hey, vene! I've sent you a Forums private message. You can check them
    here! :D
Thema:

My Unravel pre-order debacle

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