My Titanfall Controller needs to be replaced!

My Titanfall controller thinks I am pressing UP on the left analog stick when I am not. I tried to go to the Xbox register accessory, but it says I have an invalid serial number. I know it is not invalid because it is under the barcode that is under the
battery door. How should I go about this? Should I just call the folks on the phone?

:)

 

Day One controller thumsticks drifting

My Titanfall controller left thumb stick is doing it also. Constantly drifting up after I push up. My standard controller that came with my system seems fine. Curious if it's something fixable or deos it need to be replaced. Been over 90 days for the warranty.
Feeling stuck

 

Left analog stick now drifts.

that happened to me on my day one controller when titanfall was released. it seemed to start drifting right after the controller update. Microsoft replaced it for me but it took like 6 weeks.

 

Hi there,

if the online service center is not finding the serial number to be valid, it would be best to contact support. You can do so here:
http://support.xbox.com - good luck!

 

Well I talked to Ismael over the chat line. No help at all. What an idiot! He says if they repair my controller they would send me a standard controller back! So stupid!

 

Ismael: Hi. Thank you for contacting Xbox Support. This is Ignacio. How may I assist you today?

Robert: My Titanfall Limited Edition Xbox One Controller has a analog stick drift problem on the left analog stick. So when the stick is centered in the middle aka my hand is not even on it. In the game it moves my character forward or in a fighting game
my character jumps when I dont want him to.

Ismael: Let me review your account.

Robert: So I tired to get online to do a replacement/repair, but it wouldnt take my serial number that is under the battery door compartment. Other people have had this issue as well. That is why I am chattting with you today. So i can send this controller
in for repair.

Robert: It cant be a replacement cause I dont think they make the Titanfall Limited Edition Controllers anymore.

Ismael: I can see here you are having problem with your controller.

Ismael: Don't worry I will do everything to help you out in your concern.

Robert: Thanks Ismael.

Ismael: You're welcome.

Ismael: Before we proceed, can I have your gamertag and Xbox Live email to make sure that I am working on the right account?

Robert: and my email is ......

Ismael: Thank you for that information. I need your permission to pull up your account details now. The system sent you an account verification code. Please check the email address that is associated with your account. Then get and provide me the code please.

Robert: ok will do

Ismael: Take your time.

Robert: ######

Ismael: Thank you for the code.

Ismael: Let me check your account first.

Ismael: I will check if we have the same controller for you console.

Ismael: Give me like 2-3 minutes.

Robert: Well this is a Titanfall Limited Edition Controller purchased seperately from my console.

Robert: That was why I couldn't do all of this over the internet.

Ismael: I see.

Ismael: Let me check here in our end give me 2-3 minutes still checking here.

Robert: ok

Ismael: Thank you.

Ismael: Is it came with the console?

Robert: No it was bought seperately.

Robert: It did not come with the console.

Ismael: I see.

Ismael: I thought it came with the console.

Robert: And the thing is it wouldn't let me register the device on the Xbox Support website.

Robert: LOL! You and the Xbox support page too. No worries.

Ismael: I see.

Ismael: My I asked when did you purchase this controller?

Robert: Over a year ago.

Robert: When the Titanfall game came out.

Robert: Is there an address where I can send this controller in for repairs?

Ismael: Can I have the serial number of the controller?

Robert: It is an officially Xbox One Licensed Controller just with Titanfall art on the shell of the controloler..

Robert: yes

Robert: ######

Ismael: Thank you for that.

Robert: I tried to enter in the number and it kept saying invalid.

Robert: invalid on he website

Ismael: I understand.

Ismael: Are you seeing any other information form your controller?

Robert: ok

Robert: ###### followed by a barcode and underneath the barcode is this number ######

Ismael: I check for this limited edition, what I found out we don't any limited controllers available in our end as well.

Robert: So I am wondering. Can I send it in somewhere for a repair.

Robert: I mean it uses the same parts as a normal controller, but just has the outer shell that is different. Instead of being an all black controller it has Titanfall logoes and artwork on it.

Ismael: The controller is also out of warranty it will charge you if we send it for repair and we cant replace with same type of controller it will become the standard controller.

Robert: So if I send this controller in for repair and you charge me for the controller will I get my same Titanfall Controller back?

Ismael: Yes that is correct.

Robert: Okay

Robert: How much will the repair be.

Ismael: The best solution is to get a new one form the store instead.

Ismael: You can check in our website it is much cheaper from our website.

Robert: How much will the repair bed?

Robert: how much for the repair?

Robert: This controller is limited edition it goes for $100 on eBay

Ismael: Form us in our tools is a bit higher.

Ismael: We will replace the controller by the standard edition.

Robert: That is so *** stupid

Ismael: We will not repair the controller we will replace it by the standard one.

Robert: You saying you people don't have no one to repair this controller.

Robert: Good games! *** SYSTEM!

Ismael: Because we don't any limited edition in our end.

Ismael: I understand how you feel.

info: Your talking to the most stupid of all support people.

Ismael: We do not have stuck for limited edition for your controller.

Robert: Well Ishmael! I am not happy! I am going to take a hammer to this controller now! Thanks for all your time!

Ismael: That is why I referring you to purchase a new one from the store so you can get same edition.

Robert: THEY DONT HAVE ANYMORE OF THIS EDITION!

Ismael: My be other store have some.

Robert: DEE DEE DEE! Peace out!

 

So who wants me to beat the hell out of this Titanfall LE controller with a hammer!?

 

Wow I'm having the same problem with one of my controllers the left stick is centered yet moving up, So I thought that going out to buy another one would work. WRONG on my NEW controller now the right stick moves up when centered. Currently using LAST gen
(xbox 360)controller to play games through streaming.

It'd be nice if you told us how to fix this Xbox team.

 

That's too bad bloodboy777. Awesome gamertag name by the way. After my horrible experience in the chat with Ishmael I called the Xbox phone number which I got from searching on Google and talked to a nice guy, but he pretty much told me the same thing.
If I sent it in they would only be able to send a black one back. However, since my controller is out of warranty I am SOL! So what I have learned from this whole experience is never buy a limited edition controller again. I will always just buy the black
regular controllers. That way they can send me a replacement that way.

 

Moderators/Support we can close this thread now. My question is answered. No they cannot replace my controller.