My tenure reset from 5 to 0

FEAR THE Tr0llz · Apr 30, 2014

My tenure reset from 5 to 0. I have already call xbox customer support and tried deleting the account and clearing the cashe and download the account back what else can I do to get my tenure. I have not changed credit card payment in awhile

:)

RivalNet · Apr 30, 2014

Tenure counter reset

Hi, im having the same problem as everyone else. My tenure was reset from 5yrs to 0.

Sagar-BC76A401-16B3-414A-8441-C183F08092CD · Apr 30, 2014

Tenure counter reset

Same here, my tenure reset from 3 to 0, I didn't change anything with my profile either.

xTye · Apr 30, 2014

A tenure only shows up when you have Gold membership. It appears you're Silver (Free) so you will not have a tenure until you are Gold again.

PR1NCE DARKNESS · Oct 31, 2018

Hello There.

FEAR THE Tr0llz
The tenure counter on Xbox Live appears to have some issues affecting random users, it's something that's being looked into by Xbox Support (see here: forums.xbox.com/.../441105.aspx). Follow that link, there's a handful of troubleshooting steps you can
try to see if it'll revert to your correct tenure.

Remember Tenure increases every time a full 12 months of Xbox Live Gold time have elapsed on the account. Also, being Silver will not cancel the Gold time acquired, but tenure will not increase until Gold time has been added
again.

Now i know you have previously said "tried deleting the account and clearing the cashe and download the account back" please try the following steps again: It will not hurt to attempt this a
second time.

Delete your PROFILE ONLY from your console

Power down your Xbox 360 console

Give your console a little breather! Wait 30 or so minutes and power your console back on.

Re-download your profile

PR1NCE DARKNESS

Hello There.

FEAR THE Tr0llz
The tenure counter on Xbox Live appears to have some issues affecting random users, it's something that's being looked into by Xbox Support (see here: forums.xbox.com/.../441105.aspx). Follow that link, there's a handful of troubleshooting steps you can
try to see if it'll revert to your correct tenure.

Remember Tenure increases every time a full 12 months of Xbox Live Gold time have elapsed on the account. Also, being Silver will not cancel the Gold time acquired, but tenure will not increase until Gold time has been added
again.

Now i know you have previously said "tried deleting the account and clearing the cashe and download the account back" please try the following steps again: It will not hurt to attempt this a
second time.

Delete your PROFILE ONLY from your console
Power down your Xbox 360 console
Give your console a little breather! Wait 30 or so minutes and power your console back on.
Re-download your profile

xTye

A tenure only shows up when you have Gold membership. It appears you're Silver (Free) so you will not have a tenure until you are Gold again.

RivalNet

Hi, im having the same problem as everyone else. My tenure was reset from 5yrs to 0.

Sagar-BC76A401-16B3-

Same here, my tenure reset from 3 to 0, I didn't change anything with my profile either.

butcha420

What does your tenure say?

If your tenure is at 0, that is why... You need the tenure too, to advance in level...

Currently about 5% in the program is still affected with the tenure bug, and can therefor not gain tenure...

If yours is at 0 you are one of the 5%... Nothing to do, other than wait for it to be fixed..

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Best Regards.

My tenure reset from 5 to 0