My tenure disappeared on Xbox One console.

My tenure has also disappeared from the xbox one but I can see my tenure on the xbox 360.

Hey thanks for following up with us, brandiesel1! I'm happy to hear the tenure is set to the correct time.

Happy gaming!

Okay, I just got of with support a 3rd time. There was definitely no lapse in my membership. They are thinking the latest update wiped it from my account. She was checking with your technical team and they do not think it will come back. They said if I'd
like to see it come back, make a post in the wishlist/feedback section. They're not convinced I'll get it back.

I changed regions in 2013 just before the One came out. It was at 6 years. In March 2014 it went to 7 years like it should have with no issues well after the region was changed. It's just that this March it went haywire.

I know it's a petty thing, but it still kind of annoys me to be honest. The strange thing is I can't even restart from 1. They said the tenure stat was completely removed from my account and they're not 100% sure why.

At least now there is no panic to keep renewing my account on time lol. I can at least see the bright side.

Just to make sure everything is good, I recommend contacting our chat or phone support agents through our Contact Us page so they can confirm that there hasn't been a lapse
just so we cover our bases. Post back and let us know how it goes!

Hey there brandiesel1!

Sorry to hear about the missing tenure! I recommend checking
commerce.microsoft.com to make sure there isn't any lapse in your membership in the last few months. If there was an extended period when you were not a gold member, the tenure will take a full billing cycle after you put Gold back on your account to update
to the proper tenure.

Check that page and check your tenure after this next billing cycle to see if the time is properly showing!