my suspension past due

Hi, to review your case you need to request a review at https://enforcement.xbox.com/

In this forum you will not get an answer from the Enforcement team about your suspension.

you must pay the past due balance in order to cancel.and cancellation depends on what type of account if month to month there is no refunds

However should be noted in suspension your are 20days into the past due amount

This has to be taken up with support

Chat or phone

If they already said no then you have to pay the past due balance to gain access to your account again

Hi Arzalea,

If it is saying the Xbox Live was suspended then it could be due to a past due balance

How to pay a past due balance on an Xbox subscription

Otherwise, it would be due to the
enforcement but it would state that is the reason for the suspension. After the update to the console, it is possible to view the enforcement history now as well.

It's quite possible that you may have a past due balance for your account. This would have caused you to lose access to Xbox Live (receive an account suspension) until you pay what's due. If that's the case. Take a look over the following information. https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

Hi!

If the service has been renewed, the payment will remain on standby until there's no money on the credit card (or other payment method). Try to

contact support directly to explain the problem.

For security, check your
order history to see if the service has been renewed.