My surface laptop go cant even handle roblox anymore.

Not entirely sure how messing around with Gaming Services and the Xbox App is going to fix what looks like a display/graphics driver issue? Clearly, I am missing something so have deleted my previous post

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Random, how are you today? Hope you're well.

This is happening to all games?

There are a few things you could try:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command.

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

First, you will download it > Open the ISO Image tool > Open a file inside it called SETUP.exe > Select upgrade > download from the cloud > Keep games and apps.

Yeah, same here. The microsoft version of roblox is downgrading my FPS. But even since I wiped my gaming laptop I cant even run the browser version and just is a white screen.

Have a nice rest of your day.

hellooo, yes this only happens to Roblox as it's the only game downloaded in my laptop. I downloaded the launcher through the Roblox website, my laptop's model is huawei matebook d15 (which is built for academic purposes, but based on my research it can handle games like Roblox, so I'm a bit confused on that) and my processor is Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz, my installed ram is 8 GB. As said in the question I cleared space, toggled the properties of the launcher, I also deleted it and reinstalled it but it still didn't work. Besides that my laptop has its own laptop stand and the environment I'm in isn't really dusty and dirty that's why my device doesn't overheat all the time to the point my laptop crashes and gets the BSOD

Hello! Thank you for your help in the first place. I tried it, but it won't load I had roblox on my laptop before, but then I had to delete some stuff (including roblox) and now it won't even work anymore!! I'm not sure what to do but I'll wait for roblox to answer if you got any more tips, I'm all ears to try it!! but if not, that's also okay. thank you for trying to help me out.

Stay safe and have a wonderful day, Jessi