my star rank % is not moving

You'll want to post in the support section of this forum in order for support to check into it for you. Keep in mind that subscriptions, in-game consumables, and preorders do not count towards VIP.

How do i know what myvip rank stars iam and do i move up ..cant find anything. That explains the ranks? What rank im in and how to move up?? Need a table of content! Some 1 help me

Leo

Hello Cryptic Flair,

I can confirm that this is a glitch, not necessarily with pre-orders, but with MyVIP progress calculations. We are working on deploying a hotfix for this issue, and should have the problem resolved by the end of the month. Due to this error we have also
delayed payback for September purchases, so if you were curious about the status of your September payback, that should also appear as pending by the end of the month. Apologies for the confusion.

Note: doing the calculations again with the percentages, it seems that only one of the pre orders has backtracked. When I was 91% last time, I pre ordered Resident Evil 7 Ultimate to get the last $90 I needed to rank up, which I did, and now it seems the
system unrecognized it.

Hello martin lee 1,

From our FAQ:

How is my MyVIP Star Rank determined?

Your MyVIP Star Rank is determined by your pre-tax spend amount made on eligible content in the Xbox Store. Your 2017 MyVIP Star Rank is determined by the total amount you spent in the previous year from September 1, 2015 to December 31, 2016, or starting
from the time that you enrolled in Xbox Live Rewards.

Moving forward though, we will recalibrate your Star Rank annually based on your spending in the previous calendar year, from January 1 to December 31. Here are the current spend thresholds for each level, which can also be viewed in our Terms
and Conditions.

Your MyVIP star rank is based off your total eligible spending for the year. So that means you would need to spend a yearly total of $300 for your first star, then a yearly total of $600 for your second star (in other words, an additional $300).