My star rank got reset! My purchases are not registering!

Discus and support My star rank got reset! My purchases are not registering! in XBoX Rewards & Social to solve the problem; I received numerous gift cards and credits over the holidays. I used them for the Xbox market placed and got my star rank to almost 5 stars. After this... Discussion in 'XBoX Rewards & Social' started by PRIME SUPREMACY, Jan 4, 2017.

  1. My star rank got reset! My purchases are not registering!


    I received numerous gift cards and credits over the holidays. I used them for the Xbox market placed and got my star rank to almost 5 stars. After this update my star rank got reset to Four star and none of my purchases registered. Very disappointed.

    :)
     
    PRIME SUPREMACY, Jan 4, 2017
    #1
  2. Smwutches
    Smwutches Guest
    My star rank got reset! My purchases are not registering!

    You'll want to post in the Xbox Rewards Questions forum in order for support to verify your purchases, but ranks do reset each year, normally on September 1, but they were scheduled to be reset on January 1.
     
    Smwutches, Jan 4, 2017
    #2
  3. My star rank got reset! My purchases are not registering!

    I have made numerous purchases in December on the Xbox marketplace that have not been registered for my star rank and rewards program. I was almost to a five star rank. After this recent update my star rank got reset to a 4 star and I still have not received
    any reward points for my purchases. Very disappointed
     
    PRIME SUPREMACY, Jan 4, 2017
    #3
  4. My star rank got reset! My purchases are not registering!

    same here. Ridiculous. I know I spent 18 more than I needed to achieve the next level and it didn't register it. And it has been more than 96 hours.
     
    IamTheGodfather, Jan 5, 2017
    #4
  5. SMOKEY1985
    SMOKEY1985 Guest
    i got my rank 5 but none of my purchases registered for December my vip discount
     
    SMOKEY1985, Jan 5, 2017
    #5
  6. me to I was nearly 4 Star & reset back to start of 3 star, received an email that was 3 star on way to 4 with amount spent so far & cant believe been reset back. this happened last year as well to me,
     
    PlanetaryDust4, Jan 5, 2017
    #6
  7. Pwntergeist
    Pwntergeist Guest
     
    Pwntergeist, Jan 7, 2017
    #7
  8. My star rank got reset! My purchases are not registering!

    Same here, have anyone some informations about this issue?
     
    Frank Phoenix, Jan 8, 2017
    #8
  9. gearsonkel
    gearsonkel Guest
    Have the Same Problem . My Star rang was 4 , and now its 0
     
    gearsonkel, Nov 3, 2018
    #9
  10. Pwntergeist Win User

    My star rank got reset! My purchases are not registering!

    me to I was nearly 4 Star & reset back to start of 3 star, received an email that was 3 star on way to 4 with amount spent so far & cant believe been reset back. this happened last year as well to me,

    on January 1st everyones rank reset to 0. As of your purchases not counting its because they suck and don't want to go by there own rules. My December purchases didn't go through either and seeing all the post about everyone having the same problem and them
    not replying I highly doubt they are going to fix it
  11. IamTheGodfather Win User

    My star rank got reset! My purchases are not registering!

    same here. Ridiculous. I know I spent 18 more than I needed to achieve the next level and it didn't register it. And it has been more than 96 hours.
  12. gearsonkel Win User

    My star rank got reset! My purchases are not registering!

    Have the Same Problem . My Star rang was 4 , and now its 0
  13. Frank Phoenix Win User

    My star rank got reset! My purchases are not registering!

    Same here, have anyone some informations about this issue?
  14. Smwutches Win User

    My star rank got reset! My purchases are not registering!

    You'll want to post in the Xbox Rewards Questions forum in order for support to verify your purchases, but ranks do reset each year, normally on September 1, but they were scheduled to be reset on January 1.
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My star rank got reset! My purchases are not registering!

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