My sons xbox is stuck on mute

It could just be an audio setting.

MY Head set is stuck ln mute any suggestions?

Yeah the only thing you can really do is block, report and mute the users bothering your son. If your son can't stop playing with the friend they somehow always get through, then set up a private party where only your sons friends can join.

Muting the players will be the best thing as they cannot talk to your son after this, even if they join the game, they'll be muted, but make sure to mute them by their profiles and not in the game, as muting them in game will only mute them in that specific
game, but muting by the profile, you will mute them in party's and any game.

You've given the best advice thank you. My son did say the mute icon is on the screen but his headset is NOT on mute.

Hey
MatthewWatkins2,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [Keep my Games and Apps]
   

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

Hope this helps!

Felix

Xbox forums support