My Son's Microsoft account was stolen through a Minecraft scam I have all records. They...

Hey there, D Molina

Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please use the flowchart underneath to help you pick the right categories/topics so you can reach the right support team.





If you do come across an Xbox gamer, please ask them to reroute you and explain that you have tried using the recovery process and form and have had no luck. Please explain that you don't have access to your account, they can then reroute you to a Microsoft agent who will be able to point you in the right place for account recovery.

Thanks,

Nathan

I get this now:

It looks like you just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-US) to request a password reset for ****.****.com. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.

I used to get a message saying they could not verify or complete the recover and to try again.

Hey there, D Molina

Welcome to the Microsoft Community.

Have you tried to use the account recovery form found here: Recover your account (live.com)

If you have done this, please can you tell me what error you get when trying to recover your account?

Thanks,

Nathan

hi Lucas, minecraft java edition was purchased through mojang and then the account was migrated to my Microsoft account. My son has his own Microsoft account and it's been added to the family account. Now I need to change the Minecraft login credential to using his microsoft email.

I may have accidentally posted a URL.

Thanks for your help.

Did your son download any Minecraft mods, cyber analysis here I do not work for Microsoft. If the email to the account turned into an .RU it’s going to very very difficult to recover the account, this is very common in the Minecraft community once the security information is changed the account security team will most likely suspend the account to prevent any other information getting stolen.

To get in contact with a support agent in a web chat perspective

Go to contact us



choose: subscription and billing

I don’t recognize a charge

Then in the describe issue box put charges

And then explain the issue towards them since your sons account is stolen

They should be able to help you.