My son's mic has stopped working - was fine and then stopped and now it has a mute icon top...

Hello Tory,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Hi

He has a turtle beach one and it doesnt have a mute button on the headset.

Thanks

What kind of headset is it? Most of the headsets have a mute button located either on the headset itself, or the cord connecting it to the controller. Also does he have a chatpad? All of these have buttons that can mute a mic, without him clicking the mute
button in the party.

There are more possibilities. The hardware like the headset, the cables but also the port sharing of your router. Please check the ports and try also another headset to figure out the problem.

If you muted someone and there mic never stopping going then you will continue to hear them. There mic has to stop for the mic to start working.