My sons headset has stopped working. Works on a laptop but can’t get it to work on Xbox 1

Hi Clingyspoon5794,

Can you let us know the type of headset you are using? Also, can you let us know your sons gamertag as well? Do you see this happen with other headsets as well? Have you had a chance to work through our

headset troubleshooting guide?

Thank you!

My sons headset has also stopped working after yesterdays update , what is the solution ???

I'm having the exact same issue with a Monster gaming headset AND a Turtle Beach head set, on two different Xbox consoles. My son has the turtle beach and after about 4 months his headset stopped working with one of his controllers. Plug it into the other
controller it works fine. The controller was still under warranty so Xbox sent a new one and it worked fine.

1 year later, both his controllers have stopped recognizing his headset, and both my controllers have stopped recognizing my headset. I know it is not the headsets, it is the Xbox controllers. I have seen loads of posts about this, but nothing but silence
from Microsoft on the issue.

Come on Microsoft! Admit your controllers have an issue and fix this! People should not have to buy new controllers every 12 months in order to keep using their expensive head sets!

My 11yo son's controller (that he got for Christmas) stopped working with his headset. We blamed the headset, so he bought a new one. This one worked fine for maybe a week, then it started having problems. We blamed the controller audio port since he
was able to use his headset with the controller that came with the new Xbox One S we bought. But barely a week or so later that one stopped working. The headset works fine on a laptop or on the PS4, but not on these controllers.

If you search in Google you can find many forums with people complaining about this exact problem. They've even gotten replacements from Microsoft only to have those go bad as well. Some YouTube videos try to help resolve the problem as a settings issue,
but none of them work for us.

Either the audio port on these controllers is extremely fragile and can't bear something being plugged and unplugged, or the system has some issue that stops recognizing headsets plugged into the audio jack (even a simple cell phone in-ear headset doesn't
work). Either way it's a huge disappointment to me that the quality of either the accessory or the system is so poor that this happens.

My son uses the headset for Fortnite so that he's not bothering anyone with his Team Chat (and the One S doesn't have a Kinect for mic usage).

Would love to get some response from MS on this. More than just "return the controller for a new one", which others have proven is just a fruitless band-aid.

Yes I've tried this with a different controller that has analog stick issues my headset worked fine on it i also use my headset on my laptop which it work fine on as well.