my son's account was hacked on xbox one and they bought a game

Hello JamesIvaldi,

Thank you for your post. I understand you are experiencing an issue with unauthorized purchases on your son's Xbox profile. To address this, please ensure the account is secure by

changing your account password. After the account is secured, please submit a

Refund Request.

I hope this helps.

My son's Xbox account was hacked. The hacker was using racist and profane comments...posing as my son. He then deleted everything my son had saved in the game. Can this saved information be recovered?

nnnnnn

To make sure I understand.

You bought FIFA 18 Icon Edition

Code was redeemed on your Son#1 account

Son#2 tried to play the game on your Xbox One but it didn't allow him to play.

If that is correct, then you have to set your Xbox One console as the home console on your Son#1 account. Once done, anyone will be able to play any game bought on Son#1 account on your Xbox, and your Son#1 can still play all his
games on his own account on any console he logs in to.

Guide: https://support.xbox.com/games/game-setup/my-home-xbox

Heres another thing. I bought my son an xbox one for xmas and my account is on there along with his and that xbox is set to home xbox. So if I change home xbox. Will my son still be able to play games and live on his?

Srry i can help with this mess! The console was not hacked into, the account was. With (Xbox One) if someone is downloading content with ur sons account , games or dlc will download in background as soon as he signs into his xbox. It will be shown under
my games and apps section. Its basically your download history section, like xbox 360 has.

I do believe u ur son was hacked but not his xbox but his account was. They are probably using the My home xbox setting, its new to xbox . As long as u change it back to ur xbox as home, the hacker wont be able to play these games. But u wont be getting
ur money back in any case , srry for your problem cause i was too ive been hacked before so i know how this works. And about being hacked he probably signed into a fake site n signed in with his xbox live info, and thats most likely how he got hacked.