My sons account has been suspended who can I contact

You would need to go to http://enforcement.xbox.com The enforcement team does not have a phone number.

Hi - thanks for your reply.

My son doesn't share anything. He is a 'child' on my account -

And sorry - I meant account has been suspended....

For information about his suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com Investigations take time, so the suspension could be for something that took place weeks ago.

If he is on a child account you will need to log in at enforcement.xbox.com with the parent account to view his ban. From there you can file a case review to appeal the ban. The enforcement team does not use the forums.

Hello,

I really hope that you can help me as I am at the end of my tether.

I have already contacted Xbox Live via this Forum regarding this matter before over a week ago and have had no answer yet so I am trying again.

My son was suspended from his Xbox Live account for two weeks recently and we are sure that it was because of a boy filing complaints for no reason apart from to get our son suspended. This boy has been bullying our son for over a year now and the school
have taken action against the boy because of his behaviour to our son.

Following this we set up another account, which was subsequently suspended after only a few more days, for two weeks!

We then set up a third account (again more money to get Xbox Live!!) as we were sure that it was the actions of the bully and not our son!! Shock! Horror! This account was suspended within a day or so!!

We NEED to know please why our son was suspended from three accounts, there must be an explanation and we NEED it please!! I fail to understand why I cannot just log into my son’s Xbox Live account and see why he has been suspended, why can we not just call
you instead of going through this daft forum and waiting and waiting and waiting for a reply that never seems to come...............?.!

I can let you have the bullies Gamer Tag if required.

My son, husband and I would greatly appreciate it if could please contact us as soon as possible regarding this matter as the Community Police Constable is also very keen to find out why this has happened.

Please don't hesitate to let me know if you require any further details.

Your help and timely response would be greatly appreciated.

Many thanks and kind regards