My son was persuaded to give someone his mobile number, and subsequent passcode when they...

Discus and support My son was persuaded to give someone his mobile number, and subsequent passcode when they... in XBoX Rewards & Social to solve the problem; My son was persuaded to give his mobile number and subsequent passcode to an online gamer who then bought in game stuff that is now charged to my son’s... Discussion in 'XBoX Rewards & Social' started by SeanCV, Dec 5, 2023.

  1. SeanCV
    SeanCV Guest

    My son was persuaded to give someone his mobile number, and subsequent passcode when they...


    My son was persuaded to give his mobile number and subsequent passcode to an online gamer who then bought in game stuff that is now charged to my son’s phone. Can Microsoft identify the gamer using the mobile number.

    Can Microsoft cancel those skins?

    :)
     
    SeanCV, Dec 5, 2023
    #1
  2. SwordofWhedon Win User

    My son was persuaded to give someone his mobile number, and subsequent passcode when they purchased in game skins. Are Microsoft able to see the gamer who those skins where delivered to?

    The only people that can access the name and other information of the third-party is law-enforcement with a proper subpoena. Microsoft cannot give that information to anyone else.

    No one here has access to your account or anything to do with money, only Xbox Support can do that. This is a tech support forum only.

    I suggest yoh open a ticket with support as they are the ones who can access your account.

    https://support.xbox.com/en-US/contact-us
  3. Belen T.C. Win User

    My son was persuaded to give someone his mobile number, and subsequent passcode when they purchased in game skins. Are Microsoft able to see the gamer who those skins where delivered to?

    Hello SeanCV,



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.

    Sincerely,



    Microsoft Community Moderator
  4. Belen T.C. Win User

    My son was persuaded to give someone his mobile number, and subsequent passcode when they purchased in game skins. Are Microsoft able to see the gamer who those skins where delivered to?

    Hello SeanCV,

    Thank you for posting in Microsoft Community.

    I'm sorry to hear that your son's account was compromised by an online scammer. This is a serious issue, and we are here to help you.

    First, you should change your son's password and security settings as soon as possible to prevent further unauthorized purchases.

    You can do this by following the steps in this link: Change your Microsoft account password - Microsoft Support

    Second, you should report the scammer to Xbox Live Enforcement Team by filling out this form: Enforcements | Xbox Support
    You will need to provide the scammer's gamertag, the date and time of the incident, and any evidence you have, such as screenshots or messages.

    Third, you should contact your mobile service provider and dispute the charges that were made without your consent. You may be able to get a refund or a credit for the purchases.

    Unfortunately, Microsoft cannot cancel or transfer the skins that were bought by the scammer. The skins are tied to the account that purchased them and cannot be moved to another account. We apologize for any inconvenience this may cause.

    We hope this information helps you resolve the issue. If you have any other questions or concerns, please feel free to ask.



    Sincerely,



    Microsoft Community Moderator
  5. SeanCV Win User

    My son was persuaded to give someone his mobile number, and subsequent passcode when they purchased in game skins. Are Microsoft able to see the gamer who those skins where delivered to?

    HI

    So Microsoft are saying it has nothing to do with them, even though I did not authorize this payment, and that the skins have gone to a separate person ( not even the account that is getting charged>

    O2 are saying it has nothing to do with them and wont repay the funds.

    I request that you cancel the payment charge to 02 and refund this money.

    Sean
  6. GarethHarper Win User

    Xbox One software updates are slow and unreliable yet Internet speeds are good

    Thank you - hopefully, my son will be persuaded tomorrow...
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My son was persuaded to give someone his mobile number, and subsequent passcode when they...

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