My son scratched his code off the back of an Xbox gift card he received for Christmas. Is...

I bout a digital card code from dollar general. the code was printed on a receipt. I thought it was a scratch off card and put it in my sons stocking for Christmas. 2 cards actually on the same receipt.

Hi there Joshua, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

First and foremost, it's important to note that this is a public community forum, and we are just players trying to guide and help other players.

With that being said, you will need to reach out directly to the Xbox Support team ( https://support.xbox.com/contact-us ) so they can assist you by providing a replacement code since the one you have is damaged, as you mentioned.

I recommend having the damaged code and any proof of purchase on hand when you contact them, in case they request it.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

The purchase isn’t showing in my purchase history. I have one account which is registered into my account with my sons gamer tag.

He bought the gift card and scratched the back of it, the code was entered into the epic games website and an Xbox code was created. The Xbox code was entered into his Xbox and it seemed to redeem ok but the vbucks never appeared and if I try to use the code again it says that it has already been redeemed. Epic and Xbox are both blaming the other for the issue. I’ve sent screen shots of every step of the way to epic showing the gift card code corresponds to the Xbox code and a screen shot of the code entered into the Xbox with my email address as the location the vbucks should appear. Still they blame Xbox. I’ve tried speaking to Xbox and asked them to track the location of the vbucks using the Xbox code but was told they can’t do this. Ultimately, all I want is my Sons vbucks to appear in his account. He used some of his birthday money to buy the card and is really upset about the whole thing. I’ll buy him more vbucks and tell him it’s all sorted but it’s more about the principle of the whole thing now. He’s paid for a product that he hasn’t received and customer service on both sides has been horrific at best. I’m stumped as what to do….

Thanks so much.. figure it out