My son scratch off sum of his code for his xbox gift card

Thanks so much.. figure it out

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Arthur, If you bought a Gift Card or a subscription card that was damaged when you scratched it, you must contact Xbox support via chat so that they can help you.

NOTE: You will need the purchase invoice for your gift card.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

Hi, my son was given a gift card for his. Birthday for a value of £25. I carefully took off the strip but it also took off the code number. How do I get a new code for that card please? We have the receipt and bar code number. Thanks John

Hi, my son was given a gift card for his. Birthday for a value of £25. I carefully took off the strip but it also took off the code number. How do I get a new code for that card please? We have the receipt and bar code number. Thanks John

There should be an 800 number on the back of the card that youd call in those sort of situations