My son purchased FIFA twice on Dec 3rd. He requested a refund explaining this and was...

Good evening.

I just wanted to say thank you very much. I received a refund today, your help was very much appreciated.

Emma

Thank-you very much. I will try the link.

Emma

Hi there Emma, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If your refund has been denied and you haven't received any email informing you of the refund rejection then I recommend reapplying for the refund but using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, please reply to to it explaining in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

I'm glad to read that, once again it's always a pleasure to help!

Kind regards,
Gerardo.

No problem, Emma, it's always a pleasure to help!

Once again I wish you good luck!

Kind regards,
Gerardo.