My son is locked out for 2 weeks

Hello, if you feel there was an error you can contact the enforcement team and file a case review.

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

He could have caused an infraction days before the suspension was issued. They are usually given out for poor behavior over xbox live. The xbox team will have investigated any claims against your son's etiquette and sent the ban.

If you go to enforcement.xbox.com you can start appeals processes there. Please be advised that it can often be the case that suspensions are issued weeks after the infraction has taken place & the reality is that enforcement action is never taken without
investigation.

Bans are not immediate there is a review process once there has been a report made. Everything is handled via the enforcement site which is linked below.

I AM THE LAW

Keep in mind the following rules of thumb regarding Xbox Live suspensions:

• Generally, suspensions end at approximately the same time of day that they are issued- not at the beginning of the calendar day. For instance, a 24 hour suspension issued at 3:00 p.m. will end at approximately 3:00 p.m. the following day, not at midnight.
• Microsoft is not obligated to provide a warning prior to issuing a suspension or other enforcement action. By agreeing to the Microsoft Code of Conduct you acknowledge that you understand and accept the rules of the Xbox Live service.
• The length of the suspension depends on the severity of the offense. Especially egregious violations can result in an immediate permanent suspension.

For additional information about why XBLPET issues suspensions and how certain Code of Conduct violations harm the Xbox Live community, please visit the

Stay Safe section. For information about how you are notified of a suspension, visit

Notifications & Inquiries.



Communications Suspensions

Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice
messages, video communications, Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

During a communications suspension the account may continue to access the Xbox Live service, including online multiplayer. At the conclusion of the suspension all communication functionality will be automatically restored.

Did you talk with him about his online interactions? One of the easiest ways to get a ban is by sending inappropriate messages through Xbox Live or in game chat.