My son has removed himself from family group. How do I rectify?

Hello RupertBrown1,

Thank you for posting in the Microsoft Community.

It sounds like your son has managed to bypass the parental controls on his Xbox account by changing his birth year and interrupting the boot process. This is a serious violation of the Xbox terms of service and could result in his account being suspended or banned.



To rectify this situation, you need to do the following steps:



- Reset your son's Xbox console to factory settings. This will erase all the data and settings on the console, including any changes he made to the boot process. To do this, go to Settings > System > Console info > Reset console > Reset and remove everything.

- Sign in to your Microsoft account on a web browser and go to https://account.microsoft.com/family/. There, you should see your son's account under your family group. If not, you can add him back by clicking on Add a family member and following the instructions.

- On the same page, you can also review and adjust the parental controls for your son's account, such as screen time limits, content filters, purchase settings, etc. Make sure to set them according to your preferences and expectations.

- Once you have done that, you can sign in to your son's account on his Xbox console and sync it with your family group. To do this, go to Settings > Account > Family settings > Manage family members > Add to family.

Please see: Troubleshooting the Xbox Family Settings app | Xbox Support



I hope this helps you resolve your issue and restore your family's harmony. If you have any further questions or concerns, please feel free to contact us again. Thank you for choosing Xbox.

Thank you for your response - how can I look at getting his account suspended - it would be good to teach him a lesson?

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello RupertBrown1,

Thank you for your response. An account suspension occurs if the account or person has broken the Micrsoft terms and conditions or if a player has violated our code of conduct. If I personally answer this question, the first thing that I would do is explain to him the agreed codes of conduct. Limiting his time and access to contents would be an option too.

Please see: Set screen time limits across devices - Microsoft Support

I figured it out ... Logging into the Microsoft website using my "gmail" credentials, I navigated to the Family Group.

I had to "remove consent" for my son FIRST, and then I was allowed to remove my son from the "gmail" family group. Logging back into my "hotmail" Family Group, I was able to add him back easy peasy.