my son had to reset console, can't access profile as we tried all our old emails. can't get...

Discus and support my son had to reset console, can't access profile as we tried all our old emails. can't get... in XBoX Accessibility to solve the problem; My son had to reset the console, we cannot retrieve his username as we tried all the old email/ passwords, we can't get to speak to anyone in person to... Discussion in 'XBoX Accessibility' started by Audrey McDonald, Sep 18, 2023.

  1. Audrey McDonald
    Audrey McDonald Guest

    my son had to reset console, can't access profile as we tried all our old emails. can't get...


    My son had to reset the console, we cannot retrieve his username as we tried all the old email/ passwords, we can't get to speak to anyone in person to help. Tried emails and passwords now has set up new accounts we don't want. We also have rolling subscriptions so don't even know how to cancel if can't get gamertag linked.

    :)
     
    Audrey McDonald, Sep 18, 2023
    #1
  2. The_Last_DJ Win User

    my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

    Hopefully they will come back to you soon.
  3. Audrey McDonald Win User

    my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

    Thanks I did try this 3x now, but one of them was a new email we tried so said not enough information. I have tried again with our old post code to see if that's a match as it was several years old but no reply yet.
  4. The_Last_DJ Win User

    my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

    Hello Audrey! I'm Kris and I'd be happy to help you with your question.

    Have you tried using the recovery form to get access back to the account? If not, try using that, I have popped the link below.

    https://account.live.com/acsr
  5. LiBraga Win User

    Error 80049C3A - Unable to log in to Xbox Live

    The email account I've deleted isn't the account used for my live address (which is a hotmail one).

    The deleted email account was an old address I had used for the security proofs (the only security proof that was setup and was jm****@bt****.com).

    Effectively I can't add any new proofs for 30days until they all reset.

    I can't stop the reset of the proofs because it wants to send a verification to the non-existent email address.

    I can't access the old security proof email address (the account has been deleted).

    I can't log in to xbox live due to be unable to add new proofs.
  6. HarleyWoodstock Win User

    Too difficult to find current balance

    I'm just trying to figure our what balance I have, but when I just had to change my email ( old one is now a dead address) and now I can't find my balance- this sucks- why can't it just show you on your profile, or on the top of the page on ALL pages or
    something?
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my son had to reset console, can't access profile as we tried all our old emails. can't get...

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