My son died. I am being charged for XBox subscriptions. I don't have his username or...

Hi BrowniesRuns, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please try it via this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized payment"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.



I hope this helps.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If the purchase does not appear in your order history through this website, it means it came from another account.

https://account.microsoft.com/billing/orders

Log in here and locate the “Transactions” section.

https://account.microsoft.com/billing/payments

In that section you will find the “Investigate” button, click on it and enter the data requested to track the payment, it will give you an indication of the account from which it comes from.

If the payment is not registered in the system or appears associated with an account that you do not know, you must immediately report it to your bank, it is possible that your data is compromised.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

With that price it sounds like a gamespass subscription. Maybe a free trial someone signed up to that wasnt cancelled?

If you have no microsoft accounts or emails at all just call them up and get them the check your card.

Good luck x

You will need to contact
Xbox Support directly for assistance with that.

Hello Marci,

You can request a call from support, they can look up the card being charged. Is it possible had it on a child account or significant other?

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad