my son can't join multiplayer 'please check your Microsoft account settings'.

MasterZazu · Nov 5, 2021

Hi,

My son can't join a multiplayer game because it says it is disabled and he needs to check his Microsoft account settings. I (his mum) have looked through the forum and followed all the instructions I can find. I am the organiser of a family account (he is 12) and I have visited the settings page to allow 'you can join multiplayer games', but before I can get to the necessary page, it just sends me back to the same page (Privacy & Online Safety). I can see other people on the forum have had a similar issue, but I can not find a solution. Are you able to help?

:)

RachGiles

I have the same problem. Everything is set to Allow, but my son still can't join multiplayer or server.

ImAice

Thank you so much for allowing me to assist you with your concern today and for being kind and professional all throughout this chat session. Anything else I can help you with aside from this?

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

You can see your email as the organizer of the family on this page https://account.microsoft.com/family , right ?

If yes, please open a different browser and sign in first at account.live.com using the ORGANIZER'S EMAIL.

Then go here

https://account.xbox.com/en-US/Settings

Make sure that under Privacy, Xbox One/ Windows 10 online safety, everything is set as ALLOW and EVERYONE.

MasterZazu

Thank you for your help! I (Master_Zazu) Can finally play multiplayer! Thanks!

SammyVS

I also think you already know how to solve xD

You're welcome, mate.

my son can't join multiplayer 'please check your Microsoft account settings'.