My sister account was locked/suspended. I have done everything about compliance and that’s...

I am not blocked I know the 2Fa my phone is linked I can log in fine but the is locked. I want to unlock it I know password and I have 2Fa access

Hi there FBIGirlx.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your account.

If you are blocked by two-step verification then you would have to go through the 'I do not have this option' prompts that appear when you attempt to sign until you can change your security information and wait 30 days.

If you cannot do this, then support is being honest, there is no way to open the account.

I hope this helps. -Lumie

Hi there FBIGirlx. Thank you for your response.

If you are being locked for compliance then you would have to access the form here: [www.microsoft.com/concern/reinstatecontent]

If they have told you it's impossible due to your 2FA, then it is impossible.

I am sorry. There is genuinely no where to go from here. -Lumie

Yes, what I see is it telling me my account is compliance locked.

Unfortunately I do not, I go to log into enforcement action to check and ask to review it and it just says my account is locked and for me to complete a ms compliance form which I have done 7 times with no response. I cant understand why I'm advised to
log into enforcement action to ask for it to be reviewed when i can't access due to the lock