My shark card purchase did not go through. Can I get a refund?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

You can request a refund at xbox.com/refunds but if your transaction is not showing up on that page, kindly fill out Manual Refund Webform on this link: https://support.xbox.com/en-US/forms/request-a-.... You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.

Hi I purchased the shark card in the Microsoft store and it did go through as my bank as confirmed the money as gone out of my bank.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Thomas

This shark card was a redeemable 25 characters code?
If you and if you purchased the content using your Xbox console or the Xbox.com website and 14 days or less has been passed since date of purchase

You can proceed filling the refund form here:
https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.

Hello, sterling G. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Did you purchase this whale shark card on the Xbox.com website, or from where?
This question is asked because the shark cards available on the Xbox website are compatible only with the Xbox One version of GTA V.

So, if you purchased it via Xbox.com, you can try asking for a refund by going here:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Another option is submitting the refund form below.

https://support.xbox.com/forms/request-a-refund

You can obtain the order number by checking your Microsoft account order history here:

https://account.microsoft.com/billing/orders

Regards,

Arturo.

So why is it that you are not allowed to gift shark cards. You can gift anything else but shark Cards. I have unused credit in my microsoft account but the only thing played is gta v and i want to buy shark cards for that game. But I can only purchase
it for my own account. I cannot transfer it nor can I buy a gift card with my credit even tho I purchased the gift cards myself to put on the account. And now im being told GTA V SHARK CARDS CANNOT BE GIFTED !!! Why !!??!?! Please help