My series x won’t play some games

So just to double check - if I get a Series X and I plug my hard drive into it, I won’t be able to play MWII? I will have to re purchase the game as the Series X version?

Hello there @EvanBeasley, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Yes all other games work just fine. But it seems that just gta won’t work. Ever since I tried to play it on my Xbox series x it has not worked. I don’t have the updated version of gta it is still the normal game but I looked it up and it said you can still play normal gta on Xbox series x.

Hi,

Thanks for the quick reply.

So, just to confirm it isn’t the ‘main’ console, ie the new Series X that needs to be the Home console? Why is this?

Unless I misunderstood everything I had read seemed to say the main console should be the new one played on most?

It won’t affect any gameplay on the Series X will it?

I play much more than him so don’t want to lose access to any games on my Series X?

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Cross-play is not supported between GTA 5 Enhanced Xbox Series X|S and Xbox One. So, Xbox Series X|S players using the enhanced version of the game won’t be able to play with those on Xbox One.

By the way , you can play GTA Online with people using systems in the same console family. If you have an Xbox Series X, but your friends own Xbox Ones, you can still jump into lobbies together.