My series X keeps disconnecting and reconnecting with both my controller and wireless headset

Hello mimosaame,

I understand how frustrating this type of controller issue can be. I'd like to help you find a solution!

First, try clearing the cache on your console (a bit different from a restart):

1. Turn off the console by holding the power button for 10 seconds.

2. Unplug the power cable from the back.

3. Wait at least 10 seconds.

4. Plug the power cable back in.

5. Turn the console back on.

After that, check for any console updates and updates for your devices in the Xbox Accessories App.

If you're all update to date but it keeps disconnecting, consider a 'soft reset'. Press the Xbox button to open the guide, then select Profile & System > Settings > System > Console info > Select Reset console (Reset and keep my games & apps).

Let me know how it goes, and I'll be here to support you!

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

Same issue on Xbox series X with xbox wireless headset. DTS encoder works just fine, dolby lets my headset disconnect and reconnect continuously. It’s unusable. I don’t think the problem is with your receiver, try DTS and see what happens.

And when it connects my headset makes crackling noises and reconnects and my controller just disconnects and reconnects

Hi braelynnfiedler,

Firstly is your headset wired or wireless, if it is wireless you will need to reconnect it to the xbox after a reset as the xbox has now removed anything that was connected to it, if it is a wired headset then maybe try disconnecting the controller and reconnecting
it again to see if that helps.

Nothing works fine until the headset disconnects. Then the controller also disconnects and then I have to reconnect by pressing the button on the x box