my Series X is not showing as a owned device on my account and is causing an issue

Microsoft is saying this is not the case. They are saying it's more of a license tied to a device and not a subscription that is supposed to tie to my account. This is my issue right now, when it came to activating the Gamepass (All-Access) that came with my Series-X it never tied to my account. I have 2 consoles, and I can only play Gamepass on the Series-X.

My brother owns the game but we game shared but until I got the series x I re downloaded the game and it didn’t show my brothers account and modern warfare but he says that he can’t play it even tho he owned it

So, I just tested this to see:

I registered my Series X controller.

Sure enough, it said it was registered but wasn't showing up

I then clicked "see details" on my Series X entry which took me to my Series X

I then clicked "All Devices" to take me back to the previous screen and the controller then showed up.

So, not entirely sure why it won't work for you

I am having the same issue with two games I owned and not showing in my library. They disappeared after setting my new Xbox series x from having an Xbox one. All apps and store are fully updated.

Hi so I am the family organiser on my Microsoft account and I have my sons account added as a member on Microsoft safety app. Under his account there should be 2 Xbox devices. A Xbox 1 and and a series x Xbox. Neither of the Xbox devices are showing up under his account on family safety even though he is signed into both with his account.

However if he just logs into his Microsoft 365 account both devices show up. They are just not showing up on Microsoft safety app or website