My Series X is disconnecting from the internet

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Let's perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Also, if that didn't work and just for us to be sure if it's the console indeed there are some things that we can also try.

1. Try a different ethernet cable.

2. Try a different network connection.

If the same issue occurs after all this it may mean that it is indeed the console.

Hello there @BAM4_, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the connection situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh.
I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

I sympathise. Since this latest update my xbox one keeps disconnecting from the internet saying no network detected when the settings says it is. I have a series x haven't tried that yet to see if same issue .

I have the same problem and I've tried: reinstalling the game, rebooting my router and modem and Xbox, disconnecting my Xbox profile from battlenet and reconnecting it, giving my series X automatic Port distribution as well as doing it manually, I also removed a lot of devices connected to my router and checked the internet connection right after a disconnect but everything works fine

Hello Jeremy,

Thank you for your reply on the previous thread here in Microsoft Community.



According to your reply, you are being kicked out of your gameplay. To isolate your issue, we would like to ask for few things:

1. What games are we playing?
   
2. Do you have issues to all games or only multiplayer games?
   
3. Can we ask for the error message or code you are getting? Please conceal your gamertag or email address.
   
4. What is your Network Status, here are the steps:
   
   • Kindly go to Xbox Console's Settings.
     
   • Select Network and Network Settings.
     
   • Look for NAT Type.
     
   • Please reply with a screenshot or picture of the Xbox Network.
     

For connectivity issues with your Xbox Series X. Here are some troubleshooting steps you can try:



1. Restart your Xbox Series X and your router/modem.

2. Make sure your Xbox Series X is up to date with the latest system update.

3. Check your network connection by going to Settings > Network > Network settings > Test network connection.

4. If you're using a wireless connection, try moving your Xbox Series X closer to your router or using a wired connection instead.

5. If issue still persists, you may need to contact your internet service provider to check if there are any issues with your internet connection.



Let me know if you have any other questions.

Sincerely,



Microsoft Community Moderator