My Series S Turns Itself Off

YohannesG · Jan 7, 2022

I bought an Xbox Series S from Best Buy in mid November, and it worked almost perfectly for a month. The only issue was that on some games it would just shut off out of the blue, most consistently on Fortnite and Apex Legends. It was well ventilated, hadn't taken any damage while in my ownership, and I checked and unplugged the power cord every time it happened. I wasn't sure what the issue was, so I assumed it was overheating and I'd just leave it off for a few minutes and then continue as usual. It wasn't that big of an issue, although it tended to happen two or three times a week. Then, on the day after Christmas, just over a month after I got it, it stopped working. It "overheated" again, except now it won't come back on. When I try to turn it on it usually doesn't even get past the startup screen, and if it does then it stays on for at maximum ten seconds before shutting down again. I managed to factory reset it once, I've moved it to different rooms around my house, left it alone for days at a time, and unplugged it and plugged it back in at least two dozen times, but nothing seems to be working. I've found other stories of people having problems with Series X/S consoles shutting off, but I've yet to find any solution. Can anyone help me?

:)

YohannesG

Thank you so much. I put in the order and got an email with a shipping label to print, but how should I package it for shipping? Is there any specific way?

ClausReich

Hello YohannesG! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Based on your report, it seems likely that your console might be having a hardware malfunction which is causing it to not stay powered on. Given that it can't pass the startup screen most of the time is likely a sign that your console won't be fixable through any software means (factory reset). If you've tried to do a full factory reset on your console and that hasn't fixed the issue, then I'd suggest your to request for your console to be serviced, which can be done on this page: https://account.microsoft.com/devices

You can select your Xbox Series S on there, then start the a new service order.

Jesse E'

I'm sorry, I sent the wrong link. See here please https://support.xbox.com/en-US/help/hardware-ne...

LeviW2

It’s taking me to flight simulator. Am I missing something?

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you send the device for repair as it seems to be a hardware issue. You can see how to do that here https://flightsimulator.zendesk.com/hc/en-us/re...

My Series S Turns Itself Off