My sea gate external hard drive is not being recognized by my Xbox what can I do

Hi Ryden F, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

With the intention of helping you, I did some searches on the internet to try to find information that would be useful for you but unfortunately I didn't find anything about it.

What I could suggest is that if your external hard drive does not detect it, your console tries a different port on the Xbox. If the problem persists after trying several ports, you can access the following official Sea Gate link, where they mention a possible solution for this problem.

https://www.seagate.com/support/kb/game-drive-for-xbox-one-setup-and-troubleshooting-006199en/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

You can also take a look at the source where I got this information:

https://answers.microsoft.com/en-us...-working/41676915-ccea-49e6-95ca-db1b0e7aafad

Let me know if you can find the solution in the aforementioned links, and remember that if you have any other questions, I will be attentive to help you.

I hope you understand and I wish you good luck.

Best regards,
Daniel.

When you mean drive do you mean the whole external hard drive? Ive ordered a new hard drive today but im staying clear of sea gate from now on and when the shops re open im going to hopefully take it in and get it exchanged or my money back

I am having trouble with my external hard drive on my xbox one and ever since that new update my xbox one wont recognize that my external hard drive is plugged in I have tried the trouble shooting steps and nothing seems to work and my external hard drive
is a 3.0 Toshiba external drive is this problem going to be fixed before its released to the general public because I want to play my games that are saved to that drive can anyone tell me if this problem is even being looked into at all

My external USB Hard drive is not being recognized or open after being connected. For hours nothing happens.

Hi Everyone,

Sorry for the later reply, I did not realize that there were responses actually being posted on this thread. An update on my issue personally; I realized the Xbox One reformatted my external hard drive on it's own without any noticeable prompts. What this
did was format the drive to be compatible with games rather than movies or music. After being reformatted I could not get other devices to even recognize its existence such as my laptop or desktop computers. After doing a bit of research I was able to re-partition
and reformat the hard drive back to it's original form and reload my movies / music. This process was a lot more complicated than the usual simple reformat. After I plugged it back into the Xbox One I actually got the prompt to reformat this time around and
declined. Media player from that point on actually recognized the data on my external and everything worked properly.

Make sure Xbox One did not reformat your external to recognize games only. Note I am also using a Seagate 1TB external hard drive.