My Roblox is crashing on browsers/ launcher but it works on microsoft version..?

Hello Eytema,



Good to see you in Microsoft Community.



If your browser crashes while running an online game in Chrome, you can try adjusting (turning on/off) your browser's hardware acceleration settings.

• Enter "chrome://settings/system" in the Chrome browser address bar, press Enter to open the browser settings, and enable/disable "Use hardware acceleration when available".
  
• Or type "chrome://flags" in the Chrome browser address bar and press Enter to open the Experiments function interface, then type "Hardware-accelerated video" in the top search box, then disable the entry name containing "Accelerated video" in the search results, restart the browser.
  

Or you can try opening the same page in another browser to see if there is a similar problem.

Then regarding the internal operation of the game, you can visit Contact Us – Roblox Support to contact Roblox technical support for more targeted assistance, as they have more support resources for the application.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist

Hi Arturo, I have already contacted roblox support but haven't received a reply and the roblox launcher through the installer crashes as well

1. Apply Some Basic Fixes

Begin troubleshooting the issue by applying these basic fixes, which may stop Roblox from crashing right away:

Whitelist Roblox in Windows Defender (See how to allow apps through Windows Defender). Also, temporarily turn off third-party antivirus software.

Turn off any anti-cheat software you use, even those that aren't directly related to Roblox.

Disable other programs running in parallel with Roblox to ensure the system don't crash due to a lack of resources.

Run Roblox as administrator to give Roblox a higher priority, which can prevent the game from crashing.

2. Use the Microsoft Store App Until the Issue Is Resolved

Roblox users have reported that the error under discussion only affects those who attempt to join Roblox experiences from the web, not Roblox's Microsoft Store app. Because of this, if you have encountered a crash when joining an experience through the Roblox website, download Roblox's app from the Microsoft Store and join the experience through it.

Until the issue isn't fixed, continue using the Microsoft Store app to play Roblox experiences.

Check for Browser Interference

If virtualization wasn't already enabled, and you don't use any virtual machines, check for browser interference and ensure that's not causing the error.

To confirm this, switch to a different browser and run Roblox experiences there. If you don't get an error in another browser, it's a problem specific to your primary browser. In that case, here're a few things you can do to exclude browser interference:

Clear the cache and cookies in Chrome, Firefox, Edge, or any other browser you use.

Disable or remove all your extensions to ensure they don't interfere with the process. Refer to our guide on how to disable or permanently remove the extensions on different browsers for instructions

Hello ashlyn thacker.



Welcome to Microsoft Community.



Regarding to your information I assume that you can't play Roblox.

It seems like the game Roblox has been experiencing ongoing operational issues. Since it is not a product of Microsoft,

we are not aware of the specific reasons causing your problem. However, you can try creating a new local account to see if you

can play the game on that new account. Additionally, I recommend reaching out to Roblox official support for assistance in resolving this issue.

Create a local user or administrator account in Windows - Microsoft Support



If there is anything not clear, please do not hesitate to let me know.



Best Regards,



Tommy-MSFT | Microsoft Community Support Specialist

thank you, but it is just the app,i can play normally on my apple phone. other microsoft store products do not work properly either and the browser roblox will not work at all too.( I use a windows galaxy 11)