My Roblox account is hacked can you recover it for me

Hello Jared Ociones,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are trying to recover your Roblox account that was hacked. If you are using a Microsoft account, we will provide you the information on how to proceed and if you are using non-Microsoft account, we will help you point to the right team.

If we may ask, are you using a Microsoft account to sign in to play Roblox? If yes, we can walk you through with our support options to get assistance and if you are using non-Microsoft email account, then you will need to reach out to Roblox support for further assistance. We will also help you how to reach there.

For account recovery for hacked Microsoft account, use our sign in helper tool. Here is the link: Contact - Microsoft Support. Make sure to select the best option of your concern. You will be provided with the help articles to proceed and can have the option to connect with our live support channel in the tool or follow the steps below to get connected:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

If you are using non-Microsoft email account, contact Roblox support directly through this link: Support (roblox.com)

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Jared Ociones,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Kellyprice, My name is David. I am an independent advisor, happy to help you today.

I recommend Search Old Emails: Check your email inbox to see if you have old Roblox emails. You may have received purchase confirmations or verification emails when you originally created your account. These emails could contain information that is helpful in recovering your account.

Verify purchases: If you have ever made purchases on your Roblox account, try reviewing the transaction logs for your payment method. Transaction details, such as credit card numbers, dates, and amounts, could be helpful in proving account ownership.

Try account recovery: Visit the Roblox account recovery website
(https://en.help.roblox.com/hc/articles/204103301-My-Account-was-Hacked) and follow the steps to try to recover the account using the information you have.

Remember that it is important to be patient and persistent when trying to recover an account. Sometimes these processes can take time

Best regards.

Are you talking about your Roblox account? Because if that is the case, you will need to reach out with Roblox regarding that so they can provide recovery process for lost accounts. You cannot recover this with Microsoft account.

Hi,

Thank you for posting in Microsoft Community

I'm sorry to hear that you accidentally unlinked your Roblox account from your Xbox. To recover your account, you will need to contact Roblox support directly. They will be able to assist you with recovering your account and resetting your password.

Unfortunately, I am not capable in attaching Roblox support link as it is considered as third-party link. You can search it manually on your Search Engine by putting Roblox Support. You can contact Roblox support by visiting their website and submitting a support ticket.

Sincerely,

Leonardo_Y