My Roblox account got hacked but it’s charging me for robux I didn’t buy.

Hi there! This is Virginia O.

I understand that you are experiencing _.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To prevent unauthorized purchases in the future, kindly secure your account by changing the password of your account.

Please be guided with the complete steps on how you can submit your refund request:

Sign in your account: account.microsoft.com> Order history.

Click on the product/order you want to be refunded and choose Request a refund.

Provide a valid reason for your request and select Next.

If everything is complete and correct, kindly Submit.

Or you can go directly to this page to request the refund:

https://support.xbox.com/en-US/help/subscriptio...

Thank you for your cooperation.

I just experienced the same issue. I bought the $0.99 88 robux option from the Roblox application through Microsoft and it also said that something went wrong and that I was not charged. Turns out I was, and I never received the robux. Based on what I've read, they don't accept refunds for in-game purchases like robux. My suggestion is to buy directly off of the Roblox website rather than through Microsoft. I've never had any issues making purchases directly from Roblox. Huge disappointment from Microsoft. I would steer clear of making Roblox purchases through Microsoft from now on.

Oh thanks alot Jesse E and also if I use one microsoft account to get robux on my roblox account and then use another microsoft account to get robux on the same roblox account what happens?

But Will Roblox Ban Me for refunding the robux if I didn't mean to buy them thanks for your response

I did quite a research and turns out its only possible to buy robux for xbox with the microsoft balance. Its because of roblox themselves appearenatley. You cannot use microsoft balance to buy robux from within the roblox game app, but to buy from the
microsoft store. And even THAT is redeemable only on xbox. Sucks a lot but i have an xbox at home so I was able to redeem my robux. I hope you get a refund or something will be done about this.