My Rewards shows 'Your Account needs updating to make a deposit!'

Discus and support My Rewards shows 'Your Account needs updating to make a deposit!' in XBoX on Consoles to solve the problem; Hi, My 'Xbox Live Rewards' dashboard is showing 'Your Account needs updating to make a deposit' error message. Text 'needs updating' is hyperlink and... Discussion in 'XBoX on Consoles' started by sanjeev40084, Apr 2, 2017.

  1. sanjeev40084
    sanjeev40084 Guest

    My Rewards shows 'Your Account needs updating to make a deposit!'


    Hi,

    My 'Xbox Live Rewards' dashboard is showing 'Your Account needs updating to make a deposit' error message. Text 'needs updating' is hyperlink and when clicked it takes to Sign in to your Microsoft account website. Here it shows I have 4 billing
    profiles: 1 from China and 3 from US. I live in US and I am not sure how the Chinese profile got created and in the worst case it is default profile. I believe xbox rewards is not able to make deposit in my account because of the fact that my Chinese profile
    is default address. Can you please delete this profile so that Xbox Rewards can pick my US profile (all 3 profiles have same address) as default address so that it can make deposit successfully?

    I have attached the screenshot showing the error message.

    Thanks.

    Sanjeev

    My Rewards shows 'Your Account needs updating to make a deposit!' [​IMG]

    My Rewards shows 'Your Account needs updating to make a deposit!' [​IMG]

    :)
     
    sanjeev40084, Apr 2, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My Rewards shows 'Your Account needs updating to make a deposit!'

    Hello sanDesign,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. Since we do not have access to accounts, we cannot assist in removing any billable account information. You would have to contact Xbox billing
    support at (support.xbox.com/contact-us) for assistance with any billable account issues.
     
    XBLRewards8, Apr 2, 2017
    #2
  3. sanjeev40084
    sanjeev40084 Guest
    My Rewards shows 'Your Account needs updating to make a deposit!'

    Hi,

    My 'Xbox Live Rewards' dashboard is showing 'Your Account needs updating to make a deposit' error message. Text 'needs updating' is hyperlink and when clicked it takes to Sign in to your Microsoft account website. Here it shows I have 4 billing
    profiles: 1 from China and 3 from US. I live in US and I am not sure how the Chinese profile got created and in the worst case it is default profile. I believe xbox rewards is not able to make deposit in my account because of the fact that my Chinese profile
    is default address. Can you please delete this profile so that Xbox Rewards can pick my US profile (all 3 profiles have same address) as default address so that it can make deposit successfully?

    I have attached the screenshot showing the error message.

    Thanks.

    Sanjeev

    My Rewards shows 'Your Account needs updating to make a deposit!' [​IMG]

    My Rewards shows 'Your Account needs updating to make a deposit!' [​IMG]
     
    sanjeev40084, Apr 2, 2017
    #3
  4. Smwutches
    Smwutches Guest

    My Rewards shows 'Your Account needs updating to make a deposit!'

    for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.
     
    Smwutches, Apr 2, 2017
    #4
  5. sanjeev40084
    sanjeev40084 Guest
    Thanks for the info. I just did it.
     
    sanjeev40084, Oct 31, 2018
    #5
  6. sanjeev40084 Win User

    My Rewards shows 'Your Account needs updating to make a deposit!'

    for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.
    Thanks for the info. I just did it.
  7. Smwutches Win User

    My Rewards shows 'Your Account needs updating to make a deposit!'

    for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.
  8. XBLRewards8 Win User

    My Rewards shows 'Your Account needs updating to make a deposit!'

    Hello sanDesign,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. Since we do not have access to accounts, we cannot assist in removing any billable account information. You would have to contact Xbox billing
    support at (support.xbox.com/contact-us) for assistance with any billable account issues.
  9. XBLRewards8 Win User

    Reward page showing "Your account needs updating to make a deposit!"

    Hello Ryozenzu,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  10. XBLRewards8 Win User

    REWARDS ACCOUNT SHOWS I NEED TO UPDATE MY ACCOUNT TO MAKE A DEPOSIT

    Hello SNIPERG79,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
Thema:

My Rewards shows 'Your Account needs updating to make a deposit!'

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