my rewards points keep vanishing

Discus and support my rewards points keep vanishing in XBoX Sales and Promo to solve the problem; I log in my points every day. The next day when I sign in, about 200 points have been removed. This has happened four times!... Discussion in 'XBoX Sales and Promo' started by Mary from Texas, Nov 9, 2020.

  1. Mary from Texas
    Mary from Texas Guest

    my rewards points keep vanishing


    I log in my points every day. The next day when I sign in, about 200 points have been removed. This has happened four times!

    :)
     
    Mary from Texas, Nov 9, 2020
    #1
  2. Butterfigers217 Win User

    Points not being awarded

    With the Xbox Rewards program, it's impossible to have an odd number of credits pending. If you're referring to the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The two programs are separate.
    On the website, it says Xbox Rewards has now become Microsoft Rewards In Canada, does that means all my points just vanished? Also for the Microsoft Rewards system, is it 20 points for every dollar you spend?
  3. charbarhar Win User

    xbox reward points vanishing

    i checked the transaction list nothing came up about 15 dollars rolling out
  4. Smwutches Win User

    xbox reward points vanishing

    I saw your other post in the Rewards forums. If you had 1250 Rewards credits deposited, that would not have been $15.00. Rewards credits are not the same as Microsoft points so they don't have the same conversion rate. 1250 rewards credits would only be
    $1.25 USD.
  5. charbarhar Win User

    xbox reward points vanishing

    i should have 15 dollars right now but i have 2 i haven't spent it on anything yet so why is this happening
  6. Smwutches Win User

    xbox reward points vanishing

    For help with the Rewards program, you'll need to post here -
    forums.xbox.com/.../29.aspx

    You can also check your transactions at
    http://commerce.microsoft.com     to see where your currency is going. Keep in mine that Rewards points/credits expire a year after receiving them so it could be possible that some expired if you hadn't used it for a while. If you notice anything suspicious
    on the billing site you'll need to contact support.
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my rewards points keep vanishing

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