My rewards deposit hasn't gone through

Weapon XXXIII · Dec 15, 2016

All of my billing information is correct and up to date.

:)

Smwutches · Dec 15, 2016

My Reward Hasn't Come Through

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

Zodiacc Killer · Dec 15, 2016

My Reward Hasn't Come Through

On 9/12/17, spent 10,000 points on a $10 Xbox Gift Card. I haven't had the money added to my Xbox account yet. The points were deducted from my rewards though, so I know I used them to buy the card. Not even an email was sent to my account to confirm my
purchase of the card. If anyone can offer some clarity as to why I have not recieved my money, that would be wonderful.

XBLRewards8 · Dec 19, 2016

Hello Weapon XXXIII,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

XBLRewards8

Hello Weapon XXXIII,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

crxysxyco0l

Did they give you the reward points. The only reason I purchased this game now rather than later was because of the rewards for the game and mine hasn't gone through either.

NuclearDangerXD

Have you gone to the Xbox live rewards section on Xbox.com and requested an early deposit??

Normal rewards deposits are by the 15th or end of each month if you have 5,000 credits and over

XBLRewards8

Hello ScaryFoal416703,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

My rewards deposit hasn't gone through