My Rewards Credits balance is wrong. please help

Hello dragonskull45,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

There are no offers to receive credits for adding gift cards and as of July 1, 2014, there are no offers to receive credits for renewing gold.

Rewards Credits showed up in my balance. Consider this matter closed.

I also have this issue. I spent 500 x2 on the 10,000 credits and 250 x1 on the 5,000 credits. In my rewards it says redeemed, but the balance does not show up on my pending credits and the balance also hasn't hit my Xbox Live account. But my gem balance
shows that I purchased those packs. So in all I am missing 25,000 credits.

PBR9039 - Fixed.

I have both an Xbox One and Xbox 360. I tried to use the MS credit on my Xbox One repeatedly and got this error. I then purchased something on the Xbox 360 and was able to use the credit. I used all of the credit balance and then paid for the rest with my
credit card. The credit balance is now zero on both consoles so I am back to using only my credit card for purchases. I'm guessing that when you get reward credits, Xbox somehow distinguishes between reward credits for the Xbox 360 and reward credits for the
Xbox One. Hopefully they will fix this in the future.