my rewards aren't appearing

FEARTHISHOTMAMA · Mar 8, 2017

I made multiple purchases on 02/05/2017. I bought 2 games totaling $48.07. The credits/purchase didn't appear under my xbox live rewards account. Also I didn't get my vip star rank cash back on the 30th. I don't know why my rewards are posting. Please
fix this.

:)

sleeves21 · Mar 8, 2017

Hello

Anybody here, why aren't any of my posts appearing?

Smwutches · Mar 8, 2017

Punchard rewards aren't appearing for my Destiny 2 order

Since that was a Microsoft Rewards program offer, not an Xbox Rewards offer, support in this forum would not be able to assist. Preorders were not eligible for the Microsoft Rewards offer.

XBLRewards8 · Mar 9, 2017

Hello FEARTHISHOTMAMA,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8

Hello FEARTHISHOTMAMA,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Smwutches

Since that was a Microsoft Rewards program offer, not an Xbox Rewards offer, support in this forum would not be able to assist. Preorders were not eligible for the Microsoft Rewards offer.

CrazY1985

Those games can only be played on Xbox 360.

Smwutches

Those games are not backwards compatible. In order to play them on the One, you would need to purchase the One editions.

XBF Nestor S

Hey David!

Sounds like the console would benefit from doing a

soft factory reset (While keeping games and apps) so everything gets updated at the same time. Go ahead and try it and let us know how it goes!

my rewards aren't appearing