my rewards are not being tracked

Hi, 10 years XBL gold member and member of the rewards programme for a few of those but i just checked and I don't see activity for 2016 being tracked. Can you help?

Purchases in 2016

Batman - Telltale Series (28th Dec)

XboxOne S and Forza 3 (27th Dec)

FarCry Primal (19th Nov)

Overcooked (5th Nov)

Dead Rising 3 (26th Oct)

Gears of War 4 (27th Sep)

Minecraft Win10 (27th Sep)

ReCore (6th Sep)

Far Cry4 (5th Jul)

Unravel (May)

The Walking Dead: Michonne (24th Feb)

Re-Elected and Gat (Feb)

Rise of the Tomb Raider (31st Jan)

Star Wars™ Pinball: The Force Awakens™ Pack (Jan)

and many more in 2015 and older

:)

 

Xbox Live gold rewards account not showing up on my Xbox one x that recently purchased.

Hello potrick420,

We see that you are being tracked as a Gold member, and that you have been being awarded at a Gold payback level. We do not see that we are not acknowledging either your Gold status or your Rewards membership.

 

Notifications, Messages & Achivements not showing!

My achievement and play time are also not being tracked or displayed here or on Raptr...just the 360 stuff.

 

Support will double check everything, but keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time of purchase, or you need at least 1 star level in order to receive VIP rebates.
A lot of those purchases were not eligible for any offers.

 

agree but with the quantities of purchases i make and the length of time i have been enrolled i'm certain my level was at least one star

 

The MyVip resets yearly so length of enrollment would not really matter. It's also important to know that pre-orders, hardware, in-game consumables, and subscription purchases will not qualify for MyVip. The minimum purchase requirement for MyVip is $300
(or per terms of different region) and quickly looking at your list you may have only just recently reached $300 in spending on non-pre-ordered items (not including W10 or hardware purchases).

But like Smwutches said the staff will review your account to make sure there were not any issues. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

 

Hello MarkWithers,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Furthermore, you are enrolled as a Great Britain Rewards member. Therefore, only purchases made in GBP are eligible for Rewards. We see multiple different regional currency spends on your account. Only the purchases made with GBP have increased your MyVIP
progress.