My Rewards account is suspended for no reason and I can’t make a ticket in the support section

Discus and support My Rewards account is suspended for no reason and I can’t make a ticket in the support section in XBoX on Windows to solve the problem; Hi, I hope that someone can help me. For no apparent reason, my rewards account is suspended. I didn’t do anything unusual. I want my account... Discussion in 'XBoX on Windows' started by Scoopy79, Dec 30, 2023.

  1. Scoopy79
    Scoopy79 Guest

    My Rewards account is suspended for no reason and I can’t make a ticket in the support section


    Hi,

    I hope that someone can help me. For no apparent reason, my rewards account is suspended. I didn’t do anything unusual. I want my account reactivated but I don’t know how. On multiple forums I read that I should create a ticket for the support team of Microsoft Rewards. However, if I try this all the fill in areas are gray and I can’t create this ticket!?

    Can someone please contact me and help me?

    My son is using this points to buy games for the Xbox.

    P.s. all my points are gone too which is really bizarre to me.

    Best,

    Robin B.

    :)
     
    Scoopy79, Dec 30, 2023
    #1
  2. Jhonkito Win User

    My Rewards account is suspended for no reason and I can’t make a ticket in the support section

    Hi Scoopy79, my name is Jhon, and will be a pleasure help you

    I understand you are having issues with your rewards account. Unfortunately, here on the community forum, all members are also users like you. And we do not have access to validate your account.

    Regarding account suspension, there are a couple of possible reasons.

    1. Your account has been detected to violate the Rewards terms of service.
    a. Use a third-party app, such as a VPN, to access different reward markets
    b. Use multiple accounts when using the program on the same device
    c. Use tools or search for random words or letters to earn points faster
    2. There is a glitch with the rewards program, resulting in your account being misidentified as violating the terms of service.

    You could also check your email account to see if there were any email reports, also check your spam folder and do the following:

    -try to ask the exact reason for the ban by replying to the response email.

    As a last option, you could contact one of their specialists through the following link:

    https://support.microsoft.com/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

    For your reference, I've included some links where you can find more details about the solutions I suggested

    credits to Van: https://answers.microsoft.com/thread/963c9654-6697-4b06-b030-145af36de907

    credits for Ulysses:
    https://answers.microsoft.com/thread/c6ba176b-1637-4393-a873-0b84c073f002

    credits to Glenn Rue:
    https://answers.microsoft.com/thread/bb11f632-62d0-4b35-a4b0-f048e1248d7b

    I hope the information I gave you has been useful, have a happy day.
  3. Stephanie Dequito Win User

    Rewards Account Suspension

    Hi there! My name is Stephanie and I'm more than happy to help you out!

    Unfortunately, there is no option to contact them through phone or personal message.

    According to Independent Advisor, Gowtham N R: (https://answers.microsoft.com/en-us...spended/9300854f-00ab-4d72-aa4b-3c5beb0f1ed4)

    "Some of the common reasons why your rewards account may be banned include a breach of the Microsoft Services Agreement or the use of a VPN. When you violate the terms, like creating Microsoft rewards alt accounts using multiple emails, your account gets suspended.

    The best way to unsuspend your account is to submit a ticket with Microsoft Rewards Team as they have access to your account: https://rewards.bing.com/support

    Complete the form for Microsoft Rewards Support and a member of the support team will contact you within 24 hours."

    Just want to set your expectations that a reply from Microsoft Rewards Support may take weeks due to the high volume of tickets they receive every day.

    Kind regards,
    Stephanie
  4. Courtney Todd Win User

    My Rewards account got temporarily suspended and I can't contact support

    Hi David L, my name is Courtney and I would be happy to help.

    I'm sad to hear that your Microsoft Rewards have been suspended. Let me share with you some reasons and how you can reactivate it, this information was obtained from the Microsoft forum and the answer was published by Independent Advisor Jayzar Dizon.

    Some common reasons why your Rewards account may be banned include a violation of the Microsoft Services Agreement or use of a VPN. When you violate the terms, such as creating alternative Microsoft Rewards accounts using multiple emails, your account is suspended.

    The best way to reactivate your account is to submit a ticket to the Microsoft Rewards team, as they have access to your account.

    Submit a ticket here: https://rewards.bing.com/support

    Fill out the form to get Microsoft Rewards technical support and a member of the support team will contact you within 24 hours (It's the only way to contact Support if you can't do it, try another device).

    Information Source (Credits): https://answers.microsoft.com/thread/22e6369a-44ee-4b06-a300-0e4d2a0226ae

    Let me know if there is anything else I can help you with.

    Best regards,
    Courtney.
  5. Rodrigo Oliver Win User

    I can't access my Microsoft rewards.

    Hi Glen, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    To reinstate your suspended account, the best course of action is to submit a ticket to the Microsoft Rewards Team.

    You can submit a ticket here: https://rewards.bing.com/support

    I hope this helps.
  6. Rodrigo Oliver Win User

    I am unable to redeem MS Rewards points as my account is "temporarily restricted". How do I get in touch with someone who can have that lifted?

    Hi Joeku296, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    To reinstate your suspended account, the best course of action is to submit a ticket to the Microsoft Rewards Team.

    You can submit a ticket here: https://rewards.bing.com/support

    I hope this helps.
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My Rewards account is suspended for no reason and I can’t make a ticket in the support section

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