My Rewards account is still Attention Needed.

Discus and support My Rewards account is still Attention Needed. in XBoX Rewards & Social to solve the problem; I already update all my billing and personal information correctly. However, my account status is stall "Attention Needed" Also, I changed my region... Discussion in 'XBoX Rewards & Social' started by SuRyunJ, Dec 16, 2016.

  1. SuRyunJ
    SuRyunJ Guest

    My Rewards account is still Attention Needed.


    I already update all my billing and personal information correctly.

    However, my account status is stall "Attention Needed"

    Also, I changed my region to United State from Canada.

    (My Account and Rewards Region is United State)

    How can I fix it?

    Thanks.

    Account Status:

    Attention Needed

    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

    :)
     
    SuRyunJ, Dec 16, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My Account is still Attention Needed

    Hello SuRyunJ,

    We cannot complete a deposit into your account because your US Rewards Account cannot complete a deposit of USD into your Canadian Microsoft Account. That account will only accept deposits made with the CAD currency. This means that in order to resolve this
    issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
     
    XBLRewards8, Dec 16, 2016
    #2
  3. SuRyunJ
    SuRyunJ Guest
    My Account is still Attention Needed

    I already update all my billing and personal information correctly.

    However, my account status is stall "Attention Needed"

    How can I fix it?

    Thanks.

    Account Status:

    Attention Needed

    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.
     
    SuRyunJ, Dec 16, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My Rewards account is still Attention Needed.

    Hello SuRyunJ,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 20, 2016
    #4
  5. XBLRewards8 Win User

    My Rewards account is still Attention Needed.

    Hello SuRyunJ,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    My Account is still Attention Needed

    Hello SuRyunJ,

    We cannot complete a deposit into your account because your US Rewards Account cannot complete a deposit of USD into your Canadian Microsoft Account. That account will only accept deposits made with the CAD currency. This means that in order to resolve this
    issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
  7. Chemspook Win User

    My account needs attention

    Thanks for the suggestion @bowski477 but none of that applies to my account.
  8. bowski477 Win User

    My account needs attention

    Log into account.microsoft.com and make sure your don't have an outstanding balance on your subscriptions page. Also make sure you don't have an expired payment method listed on your account.
  9. Chemspook Win User

    My account needs attention

    There seems to be an issue with your account:

    please reach out to our support
    forum team
    .

    This message is from an email this morning on 10-12-2017.
Thema:

My Rewards account is still Attention Needed.

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