My rewards account has not received any points in the past few years since I updated from a ...

Do you know why no longer get an rewards points to my account?

:)

 

Need help from a customer support representative from the xbox live rewards department

I have been a member of xbox live rewards since the 10th of may 2014 and I stopped receiving e-mails from the rewards program since march 2016 and I have not received any points for the money I have spent on games over the past 2 years on xbox. I spoke to
xbox support and they said that I needed to update my billing information which I have done and he told me to post here and said that I should be given the points that I didn't get over the past two years.

 

Rewards program Reimbursement

I have been a member of xbox live rewards since the 10th of may 2014 and I stopped receiving e-mails from the rewards program since march 2016 and I have not received any points for the money I have spent on games over the past 2 years on xbox. I spoke to
xbox support and they said that I need to update my billing information which I have done and he told me to post here and said that I should be given the points that I didn't get over the past two years.

 

Hello TheBasicJohn,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you were a zero star member, you did not
get payback Credits on your purchases, until you hit the one star rank back in June 2016. You can check your current MyVIP level/progress at (Xbox Live Rewards).

We see that you have received Credits for your recent purchases. You did not get MyVIP payback for your December purchase since that purchase qualified for an offer ("A Rewards Story"). However, since you did not complete that offer, you did not get Credits
for completion of the offer. Your Credits are currently pending in your account. You can view a statement of your Credits from your MyRewards page. We only automatically perform deposits at 5000 or more pending Credits, but you can request a deposit for the
next available deposit date once you have at least 1000 pending Credits from your MyRewards page.