My Reward Hasn't Come Through

Discus and support My Reward Hasn't Come Through in XBoX Rewards & Social to solve the problem; On 9/12/17, spent 10,000 points on a $10 Xbox Gift Card. I haven't had the money added to my Xbox account yet. The points were deducted from my rewards... Discussion in 'XBoX Rewards & Social' started by Zodiacc Killer, Sep 29, 2017.

  1. Zodiacc Killer
    Zodiacc Killer Guest

    My Reward Hasn't Come Through


    On 9/12/17, spent 10,000 points on a $10 Xbox Gift Card. I haven't had the money added to my Xbox account yet. The points were deducted from my rewards though, so I know I used them to buy the card. Not even an email was sent to my account to confirm my
    purchase of the card. If anyone can offer some clarity as to why I have not recieved my money, that would be wonderful.

    :)
     
    Zodiacc Killer, Sep 29, 2017
    #1
  2. Weapon XXXIII
    Weapon XXXIII Guest
    My rewards deposit hasn't gone through

    All of my billing information is correct and up to date.
     
    Weapon XXXIII, Sep 29, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    My rewards deposit hasn't gone through

    Hello Weapon XXXIII,



    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Sep 29, 2017
    #3
  4. Smwutches
    Smwutches Guest

    My Reward Hasn't Come Through

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.
     
    Smwutches, Sep 29, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ScaryFoal416703,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    My Reward Hasn't Come Through

    Hello ScaryFoal416703,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  7. Smwutches Win User

    My Reward Hasn't Come Through

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.
  8. XBLRewards8 Win User

    My rewards deposit hasn't gone through

    Hello Weapon XXXIII,



    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  9. XBLRewards8 Win User

    Rewards not coming through

    Hello dansmudge135,

    We see that these offers all completed as intended. Please keep in mind that as stated in the FAQ for these offers, it can take up to 96 hours for us to receive and process new information. Regarding FREE Ride and One, Two, FREE, Fortnite is not an eligible
    game for FREEdom, so these offers did not complete. While the Battle Royale mode for that game is free, the game itself is not free to play currently, and is not eligible, and is not listed on the free to play page (https://www.xbox.com/en-US/games/free-to-play).
    We will adjust these offers to complete, but please keep this in mind for any future FREEdom offers. You should see these adjustments complete the offers shortly.
  10. xPut3riipl4yr Win User

    Xbox live 'system glitch'

    I bought xbox live on my computer yet it still hasn't come through... WHY?!
Thema:

My Reward Hasn't Come Through

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