My reward credits won't convert?

mikey102002 · Apr 29, 2017

it says I have loads of credits pending and is yet to be converted to my local currency and yet all I have is the option to print

:)

SargentDynamit8 · Apr 29, 2017

I still didn't get reward

Hello

As I mention again your team did't correctly adjust the credits. So I ask again reward credits but if you won't do 150,00 credits then 100,000 reward credit. You have to adjust the reward credit by adding more for how little you put in last one.

AlteredFusebox · Apr 29, 2017

Can't deposit rewards points, despite correct billing info

Rewards won't let me deposit any credits into my account, wants me to verify my billing info. Yet the info is correct.

Smwutches · Apr 29, 2017

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

SargentDynamit8

There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.

LawWonder17

I have both XBox live rewards and Microsoft rewards. Will I still get my XB rewards credits converted into MS rewards points on my existing MS rewards?

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello chreds,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

My reward credits won't convert?