My reward account doesn't add up.

My reward account doesn't add up. Release goals and I don't get credited points. What can I do?

:)

 

Has anyone else got $6.00 free from microsoft on 360?

I was going to purchase a few games from xbox live on my 360 and I went to add a credit card and saw that for some reason that microsoft put $6.00 into my microsoft account and thought that was just from the rewards program. But I happen to check another account on my xbox 360 that i didn't even use the rewards program with and have just purchase one game with that account and it also has $6.00 in that account also is Microsoft given out $6.00 to us or what is the deal?

 

Microsoft rewards

Why doesn't things I buy show up on my rewards account as point earned?