My Replacement Order

Hello, I just put in a replacement order for my xbox one headset. do I have to send out the old one to receive the new one because right now I do not have the capability at this time to get a shipping box to send it to Microsoft

:)

 

Replacement Order Shipment

support.xbox.com/.../warranty-faq. Here in the Us its a 14-21 day turn around for consoles. I assume its pretty close to if not the same for accessories.
Click that link if you are outside the Us it should load your regions page with the correct details. As I said before you can always phone support with your questions. Use the link above to find your regions telephone number.

 

Replacement Order Shipment

all it says is Order in Progress

 

No, you do not need to send the old headset back to them. They will send you the replacement without it.

 

I had this same question. When I completed the order for my replacement, the website told me I needed to send it back before they would send a replacement. They linked a set of instructions on how to package it, and the instructions explicitly stated that
I should not send back accessories. I am confused!

 

I just looked at the email I was sent at the conclusion of the order process, and here's what it says:

Dear XXXXXXXXXX,

We’ve received your Xbox accessory service request. To proceed with service, follow the procedure described in this message:

Step 1: Pack the non-working product for shipping.

Step 2: Ship us the product.

Step 3: We send you a replacement.

1. Pack the non-working product for shipping

2. Obtain a sturdy shipping box. (DO NOT use the original retail box.)

3. Wrap the non-working product in bubble wrap, newspaper, or other recyclable packing materials. (DO NOT use clothing.)

4. Put the non-working product in the shipping box. Make sure that the product fits snugly in the box.

5. Seal the box with packing tape.

6. Write the Microsoft service center address on the box:

Microsoft Corporation

Product Returns Center

5400 George McVay Drive

McAllen, TX 78503

DO NOT write "Xbox" anywhere on the box.

7. Write your return address on the box. Write “Service request number (XXXXXXXXXX)” on the box to facilitate processing.

2 Ship us the product

Send the non-working Xbox product to our service center using the shipping method of your choice.

We recommend that you use a carrier that can provide a tracking number.

No matter which shipping option you choose, make sure that you get and retain a shipping receipt and a tracking number for your package.

3. We send you a replacement

• Once we receive your non-working Xbox product, we'll ship a replacement to you within 10 business days.

• We'll send you a confirmation email when the replacement product leaves our service center.

 

Ok, they must have changed the service then as others I've known have not had to return the headset. Perhaps you should contact phone support just to confirm. Be sure to post back here with what they say.