My refunds have been denied

So I tried to refund a add on in fortnite "vbucks"

And it got denied I seem to have not had the passion to play and had racked up high bill for the game and I tried contacting you guys through email but I didn't get a email back so I am contacting you guys through this, I was wondering if I could try for
another refund since every purchase I tried to refund had got denied thank you.

:)